Terms of service

Refund Policy 

1. Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

2. Return Process

To start a return, you can contact us at info@onlinesalezone.co.nz. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Damaged or Wrong Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

4. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

5. Contact & Return Address

All returns and inquiries are managed by our parent company:

  • Trade Name: Online Sale Zone

  • Legal Entity: Kiwise Trading Ltd

  • NZBN: 9429032208436

  • Email: info@onlinesalezone.co.nz

  • Return Address: 3 Atlas Place, Rosedale, Auckland 0632, New Zealand