Refund policy
Refund and Return Policy
At Online Sale Zone, we want you to be completely satisfied with your purchase. As a New Zealand registered business, we fully respect your rights under the Consumer Guarantees Act 1993.
1. 14-Day Return Window
You have 14 days from the date you receive your item to request a return. To be eligible, your item must be in the same condition that you received it: new, unused, with tags, and in its original packaging.
2. Return Shipping Costs
For defective, damaged, or incorrect items: If the product you received is defective, damaged during transit, or incorrect, please contact us immediately. We will provide a prepaid return shipping label and cover all costs for a replacement or a full refund.
For customer remorse/change of mind: If you simply changed your mind or ordered the wrong item, you can still return it within 14 days. The customer is responsible for paying return shipping costs. We do not charge restocking fees.
3. How to Start a Return
Contact us at info@onlinesalezone.co.nz with your order number.
Once approved, we will provide instructions on how to send your package.
Securely package the item and drop it off at your local courier depot.
4. Return Address
All authorized returns must be sent to our Auckland return address. This address is for authorized returns only and does not offer public pickup:
Online Sale Zone (Returns)
3 Atlas Place, Rosedale
Auckland 0632, New Zealand
5. Refunds
Once we receive and inspect your return, we will process your refund back to your original payment method within 2 to 5 business days. Please note your bank or credit card company may take additional time to post the refund.