Refund policy
Refund and Return Policy
At Online Sale Zone, we want you to be completely satisfied with your purchase. As a 100% NZ-owned business, we fully respect your rights under the Consumer Guarantees Act 1993.
1. 14-Day Return Window
You have 14 days from the date you receive your item to request a return. To be eligible, your item must be in the same condition that you received it: new, unused, with tags, and in its original packaging.
2. Return Shipping Costs
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For Defective, Damaged, or Incorrect Items: If the product you received is defective, damaged during transit, or incorrect, please contact us immediately. We will provide a prepaid return shipping label and cover all costs for a replacement or a full refund.
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For Customer Remorse (Change of Mind): If you simply changed your mind or ordered the wrong item, you can still return it within 14 days. However, the customer is responsible for paying the return shipping costs. (Note: We do not charge any restocking fees).
3. How to Start a Return
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Contact us at Contact Usinfo@onlinesalezone.co.nz with your order number.
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Once approved, we will provide instructions on how to send your package.
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Securely package the item and drop it off at your local courier depot.
4. Return Address
All authorized returns must be sent to our Auckland warehouse:
Online Sale Zone (Returns) 3 Atlas Place, Rosedale Auckland 0632, New Zealand
5. Refunds
Once we receive and inspect your return, we will process your refund back to your original payment method within 2 to 5 business days. Please note your bank or credit card company may take additional time to post the refund.